NO, many of our clients have frequently asked questions regarding hypnosis or hypnotherapy (both CBT and hypnosis). Because we provide various therapy services to accommodate clients with different requests and preferences for mental health support, we have options available. We do not sell up once you come to us for a particular reason.
In most cases, we do not offer refunds for our therapy services. We strive to provide mental health support by rescheduling sessions whenever possible. We kindly request a 48-hour notice for cancellations. Unfortunately, in the realm of mental health and wellness, we encounter situations where individuals abandon their commitment to planned therapy, no-show, or cancel without an emergency or provided reason. For session-per-session clients, there is a grace period of 15 minutes for lateness. After 15 minutes, if a client has not appeared in person or via Zoom, it will be considered a filled session, and the full service fee will be charged. If a client cancels more than twice within 30 days, the practitioner reserves the right to remove the client from their schedule or refer them to another practitioner. The appointment time is blocked off, and materials and tools are provided in advance for programs and packages. This means the practitioner cannot book another client or fill any gaps that may have been created due to the client's scheduling.
PARKING FEES AND PARKING VALIDATIONS ARE NOT COVERED BY THE PRACTITIONER OR HTC THERAPY GROUP. However, we can address this in our frequently asked questions section. If arranged, we can include these fees in package billing or submit an invoice for corporate accounts, as part of our mental health support and therapy services.